Return & Refund Policy

♡ Refund & Return Policy ♡

Aura Wellness and Health
Last Updated: 7-26-25

Thank you for supporting Aura Wellness and Health. Your satisfaction is important to us. Please review our Refund and Return Policy carefully before placing an order.

Returns & Refund Eligibility

We accept returns and issue refunds under the following conditions:

You must report any issues within 7 calendar days of confirmed delivery.
The product must be unopened, unused, and in its original packaging.
A valid proof of purchase (order number or receipt) is required.
Items must be shipped back to us within 7 days of approval of your return request.

✘ Opened, used, or tampered products are not eligible for return due to health and safety regulations.

Non-Returnable Items

We do not accept returns or refunds for:

Opened or used supplements
Products reported after the 7-day delivery window
Sale or promotional items (marked as Final Sale)
Items not purchased directly from aurawellnesshealth.com
Gift cards

Damaged, Incorrect, or Missing Items

Please inspect your package as soon as it arrives.

If your order is:

Missing an item
Damaged or defective
Incorrect or mishandled during transit

You must notify us within 7 days of delivery by emailing:
📧 info@aurawellnesshealth.com
Include your order number, a description of the issue, and photos if applicable.

How to Request a Return

To begin a return, contact us at info@aurawellnesshealth.com with:

Your order number
The reason for your return
Photos (if relevant)

Once approved, we’ll send instructions and a return address.
Customers are responsible for return shipping unless the product is defective or incorrect.

Refund Processing

Once your return is received and inspected:

Approved refunds are issued to your original payment method
Please allow 5–10 business days for your refund to appear
We will notify you once your refund has been processed

Important Notes

Final Sale items and opened supplements are not eligible for return.
Refunds will not be issued for orders reported after 7 days of delivery.
Aura Wellness and Health is not responsible for lost or stolen packages once tracking confirms delivery.
Please double-check your shipping address before completing your order.